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# Speaking
1.
Basic Social Interactions
Greeting
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Introducing
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Leave-taking
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Small Talk
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Thanking
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Apologizing
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2.
Exchanging Information
Asking for Information
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Giving Information
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Clarification
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Describing
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Narrating
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3.
Expressing Opinions & Feelings
Giving Opinions
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Asking Opinions
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Agreeing
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Disagreeing
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Expressing Feelings
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Likes & Dislikes
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4.
Influencing & Directing
Requests
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Asking Permission
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Giving/Refusing Permission
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Suggestions & Advice
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Inviting
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Accepting/Declining Invitations
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Persuading
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Giving Instructions
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5.
Handling Situations
Complaints
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Responding to Complaints
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Certainty & Uncertainty
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Congratulating & Wishing
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Sympathy
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6.
Conversation Management
Interrupting
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Changing Topic
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Checking Understanding
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Holding the Floor
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7.
Telephoning
Starting a Call
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Asking for Someone
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Leaving a Message
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Ending a Call
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8.
Arranging & Scheduling
Setting up a meeting
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Rescheduling
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Confirming
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9.
Comparing & Evaluating
Comparing
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Evaluating options
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10.
Giving Reasons & Explaining Causes/Effects
Explaining Reasons
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Explaining Consequences
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Ucoursely
